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Consumables Finder

To find the right Consumables for your Printer use the search below with your Printer Model or Cartridge Part # .

Shipping & Returns Policy

Key Points

  • Stock listed as Online or Available for Pick-Up are in-stock and ready to ship.
  • Stock listed as Special Order is listed as products available to be ordered by our distributors. This is updated once or twice a day and subject to updates being received through the supply chain on stock available.
  • All products are generally shipped from the closest warehouse (i.e. Sydney, Melbourne, Brisbane, Perth) to minimise shipping time and cost where possible. We may ship direct from a distributor instead of our own stock if we believe this will save time for delivery.
  • Standard delivery time for in-stock items is 1-3 business days to east metro areas while deliveries to rural, WA, SA, TAS, NT may be ~2-7 business days.
  • Tracking information is available same or next business day for most orders from the order processing email being received. Please Contact Us if you require the tracking information.

 

Product Prices

Prices are updated on our website at least once every business day, up to ~4 times. (i.e. There is no need to confirm this by email or phone). All prices displayed on our website are GST-inclusive.

 

Payment Methods

We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. Once payment clears, most orders process same or next business day. The following methods of payment are accepted:

  • Credit/Debit Card (Immediate clearance)

1.5% handling fee for Visa/Mastercard (as a percentage of the total) applies

2.0% handling fee for AMEX applies (as a percentage of the total) applies

  • PayPal or Credit/Debit Card via PayPal (Immediate clearance)

1.5% handling fee (as a percentage of the total) applies

  • Electronic Bank Transfer or Direct Deposit (Varying clear time)

Bank: NAB
Acct Name: Megabuy Pty Ltd
BSB: 084447
Account Number: 867137923

MegaBuy takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

MEGABUY or MEGABUY PTY LTD will appear on your credit card statement for orders placed with us.

 

Order Processing

 

Order Acceptance Policy

All orders placed with us will be accepted at our discretion. We reserve the right to decline (i.e. not accept) any order up to such a point that the order has been delivered to you and an invoice for the order has been issued to you. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.

 

Product Availability

The availability information displayed on our website is extracted from our real-time inventory management and order processing system. Our website is updated with up-to-date stock information up to 4 times per day. Hence, if our website indicates that an item is in stock, it generally means that it is (i.e. There is no need to confirm this by email or phone). We do however recommend that you contact us about stock availability if you see on the website that our stock levels for the item you want to purchase are low (i.e. less than 5 items in stock) or you intend to purchase a large quantity of the same item (i.e. more than 5).

If a product is ordered that is listed as Special Order, it is not currently in-stock and can be ordered in through the distributor. The standard lead time for special order items is ~2-6 weeks. An estimated time of arrival (ETA) is usually available within a week of the order being placed. Please contact us for details of your specific item. If you do not wish to wait, please contact us and we will refund you for the items (although we may pass on any cost associated with ordering the item in). In the case that incoming stock pricing increases to a point we cannot absorb the loss, we will contact you to either pay an additional amount or we can cancel and refund the order.

 

Backorders

Backorders can occur when:

  • You purchase a quantity of products which is greater than available in-stock
  • You purchase a product which is listed as Special Order
  • You purchase a product which has been sold out and quantity information on the website has not yet been updated since the last website update

Due to the automated side of our procedure, it may not get picked up instantly if you purchase an in-stock item which is put on back order. If your order has been processing for more than 3 business days, you may Contact Us to discuss further options (i.e. back order, swap to an alternate product, cancel product/order from the order etc.). Partial shipments or additional shipments may incur additional fees which will be disclosed before processing the changes.

 

Order Process Tracking

To track your order, please log into our website with your account and look at the My Account page. You will be able to see the status of all your orders. We also use the My Account page to display any additional information about your order. You will also receive emails as your order processes. Please check the order progress regularly and contact us if there are any issues or concerns.

 

Order Cancellations

We are very flexible with order cancellation and allow you to cancel the order up to the point when you receive and sign for the goods. However, if we incur costs as result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase. Also, please note that all cancellations must be done or confirmed by email. The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:

  • Credit Card Handling Fees - For order cancellations paid for by Credit Card (NOT PayPal), the Credit Card Handling Fee of 1.5% is not refundable, as this fee is charged by the bank and is not refunded to us when an order is cancelled and we have to issue a refund.
  • Freight Costs & Shipping Insurance - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of Shipping may have already been shipped but not yet updated on our website.
  • Restocking Fees - Although unlikely, a 20-25% re-stocking fee may apply, as depending on the item and supplier we may be charged this fee.

A phone call or an email requesting cancellation of the order does not constitute cancellation of the order. We must confirm all cancellations in writing. We have this policy to ensure that if an order has been shipped or is preparing to be shipped, we only cancel orders that have been clearly communicated to be cancelled by the customer.

 

Fraud Prevention

For certain Debit/Credit Card orders based on fraud risk as determined by our automated fraud risk assessment procedures, we will undertake additional steps as determined by our fraud prevention policies to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

  • Calling the customer and/or the owner of the credit card on a landline number
  • Verifying the landline number as belonging to the delivery or billing address
  • Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
  • Charging a small amount to the account (less than $1) then asking the customer to check their account to confirm the amount

Verification cannot be completed over the phone and you must respond to the email we sent. Any questions or conserns are to be handled in writing to either [email protected] or responding to an email we have sent you.

 

Shipping

Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight, volume and delivery post code for every order. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.

We only use person-to-person delivery services (i.e. Where the recipient must sign for the delivery) to ensure orders can be tracked all the way through to delivery.

 

Delivery Times

Normal delivery times for in-stock items are 1-3 business days from payment clearance. These timelines are guidelines only. MegaBuy does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers so please contact the corresponding courier to track your shipments. Shipment to rural addresses may take longer. Special order items must be procured from the vendor or their distributers and will take longer to ship. Please Contact Us if you have any questions in regards to order times.

 

Loss and Damage

Shipping Insurance is available for your goods, and must be specified when you are ordering. Insurance is optional and charged at 2% of the value of goods. We strongly recommend insuring your goods against transit damage.

The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.

Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition without visible physical damage. POD should only be signed once the goods have been inspected as a signed POD will void any insurance against loss or transit damage.

If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

If goods are delivered with damaged packaging and signed for (noting the damage on the POD) and the goods are in-fact damaged, please contact us within 5 business days to lodge the return/insurance claim. If you contact us outside of this time, your claim may be declined.

 

Additional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.

 

Refund and Return Policy

 

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

 

Initiating a Return/Warranty Claim

Claims are initiated through the My Account section of our website by clicking Initiate Return / Warranty Claim. While we are obligated to help you process a warranty claim, there are reasonable steps we can ask a customer to undertake to assist us with the warranty claim. There are some claims that require you to contact the manufacturer to troubleshoot and obtain RMA advice before lodging a claim with us. In these cases, they will perform some initial technical support to see if the problem can be resolved without a claim. If it is then deemed to be faulty, they will organise with you to either have the product repaired or replaced. In many cases they may be able to advance replace the unit for you directly or they will refer you back to us with a case number for us to make a claim on your behalf through their Australian Suppliers.

After initiating a claim, we will let you know if this will be required.

 

Return of Faulty Goods (Under Warranty)

Before sending any units back, you must initiate a return / warranty claim and receive a Return Authority Number (RA number). You must select the faulty item from the list of products you have purchased and provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. The RA Number is generally valid for 7 days from the date of issue, in which time the faulty goods need to be received by our Service Centre. If the faulty goods may not be returned within 7 days please advise us as soon as possible so that we can contact and advise the receiving warehouse to take steps to ensure the goods are not rejected at delivery. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories (i.e. Power supply, cables, I/O shields, controllers, adapters, etc) to enable the faulty goods to be properly tested for the specified fault. The Service Centres reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item.

A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under Express Store Warranty where the Express Store Warranty provide a remedy over and above the rights you have under Statutory Warranty provided for by the ACL. For claims under Statutory Warranty your rights are as provided by the ACL depending on whether the goods have suffered a major or a minor failure. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.

 

Dead-On-Arrival (DOA) Products

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. DOA claims must be lodged within 7 days of receiving the faulty stock.

 

Warranty

All products sold by MegaBuy are covered by Statutory Warranty, Express Store Warranty and/or Express Manufacturer Warranty. Most of the goods carry a 12-month Return-To-Base Store Warranty or Express Manufacturer Warranty. Please contact the product manufacturer for Extended Manufacturer Warranty details, terms and conditions. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service centre network in Australia you may find it more efficient to handle the warranty claim directly with the manufacturer as we don’t have the facilities to assess and repair under warranty. We would ultimately have to return the product to our supplier who will in turn need to return it to the manufacturer anyway. Dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain. This process may add up to 4 weeks of extra handling time. PLEASE NOTE! All ex-government Apple products have a 6-month warranty.

 

Return of Non-Faulty Goods

Our Service Centres test for declared faults thoroughly, however if they find the item to have no faults or intentional damage to the item a $45 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 90 days, the goods may be sold to recover the service fee and any difference will be refunded to you.

 

Data Loss

MegaBuy does not accept any responsibility for any data loss caused by the products purchased from us.

Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.

 

Data Security

MegaBuy Technology Superstore uses the industry standard security protocol Secure Sockets Layer (SSL) to encrypt all sensitive information (like your credit card details) that passes between your computer and the MegaBuy Technology Superstore website. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in transit. So, when using an SSL capable browser, shopping on the MegaBuy Technology Superstore website is perfectly safe.

Also, when you provide credit card information on our website it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely event of someone gaining access to our database.

 

Manufacturer Promotions

Manufacturer promotions are offered at the discretion of the manufacturer. This may include cash-back offers, free items, or any other promotion. These promotions are only valid on products that are obtained through the Australian channel from stores such as ourselves. Generally, any products purchased from us will be valid for manufacturer cash-backs and other promotions being advertised in Australia, provided any other additional criteria are met.

These promotions are in no way under the direct or indirect control of MegaBuy. Manufacturers will place set time frames in which these promotions are current and valid, and we have no ability to extend these times. We may still offer products for sale after the promotion has expired, and the promotion shall not be redeemable.

Should any more information be required about any given promotion we are happy to assist with queries where possible, however the manufacturer should be contacted as they will be better equipped to answer questions about their promotions.

 

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