To find the right Consumables for your Printer use the search below with your Printer Model or Cartridge Part # .
Do you have a question? You aren’t the only one! Some of the more common questions are below. Please have a read before asking our friendly staff to see if your question has been answered. This reduces multiple incoming enquiries relating to the same topic and lets us focus on getting the orders complete and delivering fast customer service to the outlying questions.
If you can’t find it below, please do Contact Us with your question and we will get back to you as soon as possible
TOP 5!
This information is available on the product page for each item. We keep it all together for your convenience. Please see below infographic;
Item costs are shown on each product page.
Out of stock items will be listed as Special Order and are available to order in.
Any product listed as Online or Online only is available to purchase with a standard delivery time of 1-3 business days to east metro areas.
Delivery costs per item are able to be calculated on the product page. For multiple items, please add them to the shopping cart.
Products available to purchase in-store will state Immediate Pick-up. Instead of placing an order through our website, please make your purchase over the counter in-store. Some other products may list they are available to be shipped to the store.
We have an office, PO box and warehousing in the Moreton Bay region Queensland and our retail store address is: 844 Gympie Rd Chermside QLD 4032.
We have long running relationships with many of Australia's largest IT distributers. We stock our own goods by buying in bulk at a cheaper price so we can pass on the savings as well as dropship directly from the supplier to you. This saves on having to run many large warehousing locations while still benefiting from a huge selection of stock.
We have a selection of stock either available in our store, or that can be shipped to our store free of charge. Should it need to be delivered to the store, please allow up to 3 business days for it to arrive. Information on whether stock is available in store can be seen on the product page, just below the price.
To contact us, please visit the Contact Us page. To find out more about us please visit the About Us page.
We offer an entirely self-service experience with day-to-day orders. Simply create an account and use our shopping cart and checkout process. Larger quotes can be submitted via email to [email protected] and will be reviewed. The turnaround time can vary depending on quantity and price so if the order is time sensitive please let us know.
You can find your order status in the My Account section of our website. For more information, please email [email protected] and we can look into a more detailed view of your order processing. Please allow approximately 3 business days before contacting us as a vast majority of orders arrive within this time frame. Have your order number ready before calling.
We do price match on a case-by-case basis comparing shopping cart totals (item cost and shipping charges) for other online, Australian retailers. Please see our Price Match Policy for more information.
We prefer the user-friendly website for orders due to the automated nature of our system. Our team doesn’t have a back-end way to create orders and you relaying the information for them to put into our website takes longer than just placing the order yourself. For business and government customers we can take purchase orders at our discretion.
If all items on your order are listed as available for immediate pick-up or free delivery to our store, there is an option in the checkout for free in-store pick-up. Should you wish to discuss more, please Contact Us via phone or email ([email protected]) before placing your order.
The standard delivery time for in-stock items to metro areas is 1-3 business days after your order is processed. Rural areas can vary 2-7 business days. If the item of not in stock, the items will be placed on back order and will take longer to deliver. An out of-stock item will be listed as "Special Order". Please note that items with a low stock count may also become out-of-stock by the time your order is placed and your payment has cleared. In this case we will special order the stock if possible. If you do not wish to special order the item, you can cancel your order for a full refund including all fees and charges before the order ships.
We ship with most major couriers based on where it's shipping from or to, volume, consolidating the order etc. A signature is required for all orders.
We only ship within Australia and do not support international orders at this time.
Yes, you will require an account to order with us. This helps track invoicing and previous orders as well as assist with warranty claims should you need to do so. We only ask for the minimum information required to make a successful delivery and contact you should there be an issue. You can create an account by following this link.
Unfortunately, our business model is tailored toward orders being paid upfront. For now, we don't offer business accounts. An exception is made for government bodies via a purchase order though we do request payment within 14 days of receipt of invoice.
Please Contact Us via phone or email ([email protected]) with any information you can and we can track down the email address and reset the password. This will come through as a secure email as our staff doesn't have access to your password. Please include as much information as you can, such as a previous order or invoice number.
Accounts are free to create with a unique email address. For business accounts we recommend creating the account using a generic email address (such as "[email protected]" instead of your own personal email address. You can update the email address associated with an account at any time in the Edit Account Information section.
Absolutely. We've been trading over 10 years and take security very seriously. We use a securepay system for credit card transactions and you can also pay via EFT or PayPal which offers security. We also take fraud prevention steps on orders that are deemed suspicious or flag in our system.
We accept Bank Transfer/deposit, Credit Card including MasterCard and Visa, Cheque and PayPal. our bank details are listed here.
The first step of the process is to fill out the Return/Warranty Claim Form on the My Account area of our website. Returns are dealt with on a case by case basis after lodged. We will either assign a RA number to your return and inform you of where you should send the faulty goods or decline and offer the reasoning. You can see our full shipping and returns policy here.
To find out more about us please visit the About Us page.
To contact us, please visit the Contact Us page.
