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Frequently Asked Questions

Do you have a question? Chances are you are not the only person with this question and we have most likely answered it before. Please try to find the answer to your question in the FAQs before asking your question, as most likely we have already answered it there. This reduces the amount of time we spend answering the same questions and allows us to focus on delivering better customer service to yourself and our other customers. If your questions hasn't already been answered in our FAQ, then please Contact Us with your question and we'll answer it for you. If we find that it's something that others may also be wondering about we'll also publish it in the FAQ.

FAQ Categories:



FAQs:

General

  • What is your physical address?
    As we only operate online, we do not have a public shopfront and hence do not have a physical address for our shop. Our office is located on Gympie Road at Strathpine, in Brisbane. Our postal address is: PO Box 84 Lawnton QLD 4501

Ordering

  • How do I order?
    The best way to order is via our website. We also accept orders made by fax (07) 3881 0792 or email ([email protected]) although we would prefer you to order through our self-service online store.
  • Is stock and price information displayed on your website accurate?
    Yes. We only list products that ARE in stock or DO HAVE an Estimated Time of Arrival (ETA) on. We also update product stock and pricing information up to 4 times each day, including weekends. Obviously sometimes mistakes do happen, but if that occurs, we will of course refund you in full, no questions asked
  • I have ordered the product. How do I know the order status?
    Please log in and go to My Account to view the status of your orders.
  • Can I only place orders via your website?
    We only accept orders that are placed using our website. It is the most effective way for you the customer and for us, reducing costs and increasing processing efficiency. However, if a large order is placed (e.g: Over 10K), we do accept purchase orders at our discretion.
  • Do you price match?
    Yes, please see our price matching page with regards to our competitive policy
  • Why are MegaBuy's prices so low?
    We are able to keep our prices lower by being an online only retailer. This means that we do not have to maintain an expensive shopfront and can operate more efficiently so you can save.
  • How long does it take to process my order?
    When an order is place, it is generally processed that same day or the one following depending the time it was placed. If the item was in stock when you placed the order, you will generally receive the goods 1-3 days after payment has been received.
  • What is an OEM product?
    An OEM product is a product that is only sold with new PC and hence does not have retail packaging. For software this means that the product can only be sold if it is being purchased for use with new hardware (minimum Motherboard + HDD). You must provide written confirmation that you are purchasing OEM software for new hardware, before we can dispatch the goods.
  • Can you prepare me a quote?
    Normally we do not prepare quotes as is does not fit in with our low cost business model. However if you are making a large order, we will at our discretion prepare a quote for you.
  • Am I able to receive a discount if I purchase multiple items?
    We do NOT generally give discounts as our prices are already very competitive. However, we will price match with our competitors in keeping with our price matching policy. (please refer to the price matching page on our website).

Customer Accounts

Returns / Warranty Claims

Shipping / Delivery

  • Can I pick-up my order?
    No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.
  • How much will I pay for shipping?
    Shipping is calculated per order, to give you the best possible price. Simply add any item to your shopping cart and click the Estimate Shipping button. In the pop-up window enter your 4-digit post code to obtain the total shipping cost for your order. Please remember it will often be cheaper if you purchase multiple items at once as they may be shipped in a single shipment.
  • Do you ship internationally?
    No we do not. We only operate in Australia.
  • How long does it take for my items to be delivered?
    Generally it takes 1-3 business days for your items to be delivered provided that they are in stock at the time of order. If the item of out-of-stock, the items will be placed on back order and will take longer to deliver. An out of-stock item will be marked with BY ORDER or will have an ETA (estimated time of arrival) listed. Please note that items low on stock may also become out-of-stock by the time your order is placed and your payment has cleared. If the item is low on stock, please contact us to confirm stock levels before you make an order.
  • How do I track my order?
    To track your order, please go the My Account page. The status of your order is regularly updated to ensure that you remain up-to-date.
  • Who do you ship with and why?
    We use couriers for shipping all items to our customers. We do this because they provide person-to-person service, ensuring that someone is always responsible for the item whilst it is in transit. Also, using couriers allows us to track the delivery and sort any issues as they arise.
  • What happens if the item is out-of-stock?
    If the item of out-of-stock, the items will be placed on back order and will take longer to deliver. An out of-stock item will be marked with BY ORDER or will have an ETA (estimated time of arrival) listed. Please note that items low on stock may also become out-of-stock by the time your order is placed and your payment has cleared. If the item is low on stock, please contact us to confirm stock levels before you make an order.

Payments

  • How do I know it's safe to shop with you online?
    We are an Australian registered business. Our Australian Business Number (ABN) is 74 122 995 859. You can view our company registration details with ASIC, the regulator for Australian companies, on the ASIC website. All your dealings with us are protected by Australian Corporations and Trade Practices Legislation, even though we're purely web-based. You can also see what our customers have been saying on the Feedback page.
  • Do you accept COD (Cash On Delivery)
    No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.
  • Is cheque payment accepted?
    Yes, please send your cheque to our postal address: PO Box 84 Lawnton QLD 4501 We can only start processing your order after the cheque has cleared in our bank account. This can take 3-5 working days.
  • What Payment Methods do you accept?
    We accept Bank Transfer/deposit, Credit Card including MasterCard and Visa, Cheque and PayPal.
  • Do you include GST in your pricing?
    Yes, we include GST in all our website pricing.
  • Are my Credit Card details secure
    Absolutely. We use PayPal for processing all Credit Card payments to ensure your credit card details always stay secure. You only provide your credit card details to PayPal, which is one of the world's most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPal's dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
  • When do I receive the tax invoice for my order?
    All our tax invoices are automatically generated up to a week after you have received your items. They are available on our website on the My Account page. You will see a "download Invoice" button next to the order once it becomes available.
  • How long does it take for a bank transfer or deposit to clear?
    Generally it takes 1 business day for it to show up in our account. However if you are with NAB, the payment will show in our accounts the same day or if you make a payment in branch, they will be appear instantly. Please note that if you make a payment with any other bank on Friday evening or on the weekend, the payment will not appear in our account until Tuesday.
  • Once a Bank Transfer or Deposit has been made, do I need to send a receipt?
    This is not necessary. Our system automatically processes our bank account transactions in the morning and associates payments to orders.
  • Should I include my order ID in the payment description when making a Bank Transfer or Deposit?
    Yes, this makes identifying your payment easier for our system and increases the efficiency of the payment process. If it is not provided, manual intervention may be required.
  • What are your Bank Account details?
    Please refer to the Bank Info page on our website for details.

Contact Information

  • I have difficulties using your website. What should I do?
    If you are having difficulties using our website, you can contact us by using the contact information located on contact us page of our website
  • How can I contact you?
    You can contact us by phone, email, Live Help, fax or by post as detailed on the contact us page on our website.
  • What information do you need?
    When you contact us it is important to provide as much information as possible such as the part or model number of the product you are searching for or if you have already made an order, have your order number ready.

To find out more about us please visit the About Us page.

To contact us, please visit the Contact Us page.

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