Order Statuses Explained

Each order goes through a number of statuses from when it is placed until it is delivered. These order statuses are explained here, so that you can get a clear understanding of where your order is at.

• Pending - The order has just been created on the website and has not yet been picked up by our order processing system.
• Waiting for Payment - We are waiting to receive and confirm the payment for the order. For orders paid for by Direct Deposit, this means receiving the money into our bank account and confirming the amount is correct. All NAB bank transfers should be processed overnight, other banks should be processed in 2 business days.
• Confirming Payment - We have received your credit card/PayPal payment however need to do a few checks for security purposes. Orders are processed same or next business day. If you have not received any follow up in this time, please contact us.
• Processing - The order has been picked up by order processing system and is being processed.
• Processed - The order is being picked from stock, packed and prepared for delivery. Depending on if we shipped from our own stock or if a supplier has stock closer to you, your order may remain in this status until confirmation of a successful delivery.
• Info Waiting Internal - We are awaiting information from a staff member, warehouse, supplier, or manufacturer. No action is required on your part. If you notice your order remain in this status for a long period of time, please contact us.
• Info Waiting External - We have sent you an email regarding your order for one of a number of reasons and are awaiting information from you. Please check your inbox (including your junk folder) and do what is requested within the email. If you have not received an email, please contact us as soon as possible.
• Part Shipped - Some of the items on the order have been shipped. We have received confirmation from one or more of the warehouses that your order has been shipped with a courier. Please check the Comments for details of the Courier Consignment Note (if available). The remaining items should be on their way shortly.
• Shipped - The order has been shipped. We have received confirmation from the warehouse that your order has been shipped with a courier. For tracking information, you can respond to the shipped email requesting more information.
• Cancelled - The order has been cancelled and will not proceed with processing.