KEY POINTS
- We only list products we have in stock or have an ETA (Estimated Time of Arrival) on our website (BY ORDER products are those that are never held in stock and must be ordered in on)
- Prices and stock information on our website is updated up to 4 times per day
- In-stock products are delivered within 1-2 days of receipt of payment (generally next day in metro areas if payment received before 2pm AEST)
- All products shipped from the closest warehouse (i.e. Sydney, Melbourne, Brisbane, Perth) to minimise shipping time and cost where possible
- Immediate full refund provided if you wish to cancel an order before it has been shipped
- Order Status and Tracking information is available from the My Accounts area of our website (Please check this before calling, initiating a chat or emailing)
Prices
All prices displayed on our website are GST-inclusive.
Prices are updated on our website up to 4 times per day. (i.e. There is no need to confirm this by email or phone).
Order Processing
Order Acceptance Policy
All orders placed with us are subject to our acceptance.
MegaBuy reserves the right to decline any order at any time.
We will not dispatch an order until we have received payment in full for the total
value of the order. Successfully making a payment for an order does not constitute acceptance of the order by MegaBuy.
If we decline your order after you have made the payment we will contact you and refund your payment in full immediately.
Stock Availability
The stock information displayed on our website is extracted from our real-time inventory management and order processing
system. Our website is updated with up-to-date stock information up to 4 times per day. Hence, if our website indicates that
an item is in stock, it generally means that it is (i.e. There is no need to confirm this by email or phone). We do however
recommend that you contact us about stock availability if you see on the website that our stock levels for the item you want
to purchase are low (i.e. less than 5 items in stock) or you intend to purchase a large quantity of the same item (i.e. more
than 5).
If an ordered item is out of stock or marked with ETA/BY ORDER it will be placed on backorder or partial backorder (which you will be able to see on the Order Information
page accessed from the My Account page). An estimated time of arrival (ETA) will be specified in the Order History where available. BY ORDER means an item is never held in stock
and must be ordered in specifically for your order, which means it will generally take a bit longer. Please contact us for details of your specific item.
If you do not wish to wait, please contact us and we will immediately make a full refund for the items which have not been shipped.
Backorders
Backorders can occur when:
- You purchase a quantity of products which is greater than available in stock
- You purchase a product which has stock as "ETA" or "BY ORDER"
- You purchase a product which has been sold to another customer and quantity information on the website has not yet been updated
When one of these conditions occurs at the time of purchase and you see your order status remaining as Picking, Back Order or Partial
Back Order for a period of more than 3 days without further information on the ETA, please contact us to discuss available options
(i.e. Keep the order and wait for the item to arrive in stock or cancel the order (or part) and immediately receive a
full refund for the unshipped items). Please note, there may be additional shipping costs if you request a partial shipment of your order.
Order Tracking
To track your order, please log into our website with your account and look at the
My Account page. You will be able to see the status of all your orders. We also use the My Account page to
display any additional information about your order. Please check the order progress regularly and contact us if there are
any issues or concerns.
Order Cancellations
You may cancel an order up to the point when it has been shipped, unless it is a BY ORDER item, in which case, at our sole discretion, we may accept
cancellation of the order. Although highly unlikely, a 20% re-stocking fee may apply (e.g. If the order has been handed over to the courier, but has not yet been delivered).
Payment Methods
We must receive cleared payment in full for the total value of the order before we will
accept and start processing your order. The following methods of payment are accepted:
Credit/Debit Card (Immediate clearance)
(2.5% handling fee applies)
PayPal or Credit/Debit Card via PayPal (Immediate clearance)
(2.5% handling fee applies)
Electronic Bank Transfer (1 day clearance, depending on your bank)
Bank: NAB
Acct Name: Megabuy Pty Ltd
BSB: 084447
Account Number: 867137923
Direct Bank Deposit into our account - Over the Counter (Immediate clearance)
Bank: NAB
Acct Name: Megabuy Pty Ltd
BSB: 084447
Account Number: 867137923
Flexirent (1-2 days clearance)
Only applicable to orders with a minimum product value of $500.
To find out more please see our Flexirent page.
MegaBuy takes no responsibility for any delays associated with processing your payment
by third-party financial institutions.
MEGABUY or MEGABUY PTY LTD will appear on your credit card statement for orders placed with us.
Fraud Prevention
For certain Credit Card orders (i.e. based on fraud risk as determined by our automated fraud risk assessment procedures), we will undertake
additional steps (as determined by our fraud prevention policies) to ensure the transaction is not fraudulent.
These steps may include, but are not limited to:
- Calling the customer and/or the owner of the credit card on a landline number
- Verifying the landline number as belonging to the delivery or billing address
- Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
- Requesting the courier to verify and record the identity of the recepient on delivery
- Requesting a photocopy of the credit card to be faxed to us (to verify physical posession of the card)
Data Security
MegaBuy Technology Superstore uses the industry standard security protocol Secure Sockets Layer (SSL) to encrypt all sensitive information (like your credit card details)
that passes between your computer and the MegaBuy Technology Superstore website. We employ the latest 128-bit encryption technology in all areas of the site which require
you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side,
preventing others from accessing your private information in transit. So, when using an SSL capable browser, shopping on the MegaBuy Technology Superstore website is perfectly safe.
Also, when your provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or
in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely even of someone gaining access
to our database.
Shipping
Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight,
volume and delivery post code for every order. Shipping and dispatch times on our website are
indicative only. To avoid delays and possible second delivery charges,
we strongly recommend that you provide an attended business address (such as a work address),
where someone you trust will be available to receive and sign for the order during normal business
hours.
We only use person-to-person delivery services (i.e. Where the recepient must sign for the delivery) to ensure orders
can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request
for the courier to verify the identity of the recepient.
Delivery Times
Normal delivery times for items in stock are 1-2 days from payment clearance. These
timelines are guidelines only. Megabuy does not take any responsibility for any delays in
shipping. Where possible we provide consignment details and courier tracking numbers to customers (in the order status),
so please contact the corresponding courier to track your shipments. You should check the Order History on the Order Information page
accessible from the My Account area for information on your order.
Loss and Damage
Goods in Transit – Our responsibility and accountability for loss of goods or damage in
transit ends at the time when we provide the goods to the courier for delivery, or once they
otherwise leave our possession.
Shipping Insurance - Shipping Insurance is available for your goods, and must be specified when you are
ordering. Insurance is optional and charged at 2% of the value of goods. We strongly recommend insuring your
goods against transit damage.
Signing for Delivery - The customer is responsible for ensuring that either they or their authorised
representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each
delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit
damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or
transit damage.
-
Signing of a Proof of Delivery (POD) document confirms that the consignment
has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed
once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
-
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the
exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided
the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be
passed on to you at our discretion. An example of such charges are second delivery charges by
couriers as a result of you or someone who can receive the goods not being in attendance at your
nominated delivery address when you have specified that the address is attended during normal
business hours.
Refund and Return Policy
Refunds
Please research the products carefully before placing an order. We do not generally provide
refunds or exchanges for incorrectly ordered goods or if you change your mind once the order
has been placed. We also take no responsibility for any compatibility issues of the hardware
or software purchased from us. Customer must research manufacturer’s specifications before
making a decision to purchase. For your convenience, we do provide manufacturer’s links for
the majority of products sold in our store. If at our sole discretion, we decide to accept
non-faulty goods for a refund, a re-stocking fee of 20% may be charged.
Return of Faulty Goods (Under Warranty)
All costs associated with returning faulty goods are the customer's responsibility
and are not refundable (We will pay for the cost of shipping a replacement/repaired item). All forward returns will be rejected.
BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department from
My Returns / Warranty Claims section of the My Account page.
You must select the faulty item from the list of products you have purchased and provide the faulty
item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem.
Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where
to send the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty
goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on
the return package. Any goods returned without an RA Number will be not accepted and shipped
back to you at your expense. Any returned goods must be complete with all accessories and in
original packaging. Our Service Centre reserves the right to reject incomplete or not properly packaged
items.
A replacement item will only be shipped once the faulty item has been received and
tested for the specific fault / problem specified in the Return / Warranty Claim.
Dead-On-Arrival (DOA) Products
Our DOA policy is strictly 14 days from the Invoice date. You must go through Return / Warranty Claim
procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty,
we will replace the item or refund the price you paid for the item.
Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however, if they find the item to
have no faults or intentional damage to the item, a $45 service fee may be charged and the non-faulty item will be shipped back to
you at your expense.
Warranty
All products sold by MegaBuy are covered by Manufacturer Warranty.
Most of the goods carry 12 months manufacturer warranty, but some, like monitors, could have
extended warranties. Please contact the product manufacturer for extended warranty
details. You may also find it more efficient to handle the warranty claim directly with the
manufacturer for items where the manufacturer has a service centre network in Australia.
Data Loss
MegaBuy does not accept any responsibility for any data loss caused by the product purchased
from us.
Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
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